Customer Service & Operations Coordinator

  • Wetherill Park
  • Permanent
  • Thu Nov 5 06:23:55 2026
  • 3027098

Your new company

Join an established business in a customer service and administration role offering autonomy, variety and the opportunity to make the position your own.


Your new role

Reporting directly to the manager, you will provide day-to-day customer service and administrative support across the business. As a key point of contact, you will manage customer enquiries while ensuring general office and order-related activities run smoothly.
  • Providing a high level of customer service via phone, email and Microsoft Teams
  • Answering incoming calls and responding to customer enquiries
  • Preparing quotes and assisting with general customer requests
  • Raising and processing purchase orders
  • Receiving stock and maintaining accurate system information
  • General office administration, filing and document management
  • Using NetSuite and Microsoft Office applications including Outlook and Teams
  • Liaising with internal teams and colleagues across the wider business
  • Taking ownership of day-to-day priorities while working independently
  • Identifying opportunities to streamline administrative processes
  • Taking on additional responsibilities as the position develops


What you'll need to succeed

  • Previous experience within customer service, administration, sales support or a similar office-based position
  • Strong communication skills and confidence speaking with customers over the phone
  • NetSuite experience would be highly regarded
  • Confidence using Microsoft Office, Outlook and Teams
  • Strong organisation and attention to detail
  • The ability to work autonomously and manage your own workload
  • A proactive attitude and willingness to learn new processes
  • A growth mindset with an interest in taking on greater responsibility over time
  • Your own reliable transport is preferable due to the Wetherill Park location


What you'll get in return

  • Permanent full-time position
  • $65,000–$70,000 base salary + super
  • Newly created role where you can take genuine ownership
  • Opportunity to improve processes and contribute ideas
  • Scope for the position to grow and evolve over time
  • Support from an experienced wider team
  • Early working hours: Monday–Thursday, 7:00am–3:30pm and Friday, 7:00am–1:30pm
  • Wetherill Park location

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to kristina.neves@hays.com.au

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.